Lifetime free after-sales service
Warranty Policy
Applicable models: Cleaning drone
1. Warranty Period
|
Items |
Warranty Period （month） |
Remark |
|
Frame Metal Components |
36 |
Exclude folding joint components |
|
Frame carbon fiber components |
36 |
|
|
Body plastic components |
6 |
|
|
Folding joint |
3 |
|
|
Water pipes/hose and connectors. |
3 |
|
|
Motor/ESC |
12 |
|
|
Carbon fiber propeller |
3 |
|
|
Remote controller |
12 |
The natural decay of RC battery capacity is not covered by the warranty. |
|
H12pro RC receiver |
12 |
|
|
FPV camera |
3 |
|
|
Flight control kit |
12 |
GPS/FC/IMU/CAN-HUB |
|
Distribution board |
12 |
|
|
Obstacle Avoidance |
6 |
|
|
Smart battery |
3 |
|
|
charger |
3 |
|
|
Various types of wire |
1 |
|
|
Water pump |
6 |
|
|
Water pipe |
3 |
|
|
Spray boom |
3 |
|
|
Steering gear |
1 |
|
2. The following conditions must be met for warranty service:
1) During warranty period, product is normally used, as intended by the manufacturer.
2) No unauthorized disassembling, modification or installation has been performed.
3) Labels, Serial Numbers, waterproof mark, false proof mark, etc. show no signs of tampering or altering;
4) Valid proof-of-purchase, receipt or order number(provided by SKY Direct Sales).
E-mail: crystal@skydronetech.com
3. Following situations are not subject to warranty service conditions:
1. The failure is caused by non-manufacturing factors, such as water, damp, collision, falling and fire.
2. Damage caused by unauthorized modification, disassembling or shell opening which did not follow the instruction of official manuals.
3. Damage caused by improper installation, or incorrect use or operation despite of the guidance of manuals.
4. Damage caused by unauthorized modification of circuit, mismatch or misuse of battery and charger.
5. Damage caused by any flights which didn’t follow the instructions of the manuals.
6. Damage caused by operation in bad weather (i.e. strong wind, rain, sand/dust storm, etc.)
7. Damage caused by operating the unit in an electromagnetic interference environment (i.e. mining area, radio transmitting tower, high-voltage wire, substation, etc.).
8. Damage caused by operation while the wireless device (transmitter, video transmitter,
Wi-Fi signal, etc.) is damaged.
9. Damage caused by operating the unit with a weight greater than safe takeoff weight. 10.Damage caused by forced flight when components have been aged or damaged.
11. Damage caused by reliability or compatibility issues when using unauthenticated third-party parts.
12. Damage caused by operating the unit with a low charged or defective battery.
13. After testing by SKY technical support department, there is no quality problem;
14. Collisions and burns caused by non-self quality problems, as well as man-made unauthorized modifications and foreign objects (water, oil, sand, etc.)
15. Tear up or alter labels, machine serial numbers, waterproof marks, anti-counterfeiting marks, etc.;
16. Products damaged by force majeure such as fire, flood, lightning strike, traffic accident, etc.
17. If the goods are damaged due to transportation, they propose to exchange the goods but fail to provide the goods damage certificate issued by the transportation company.
18. Other circumstances mentioned in the policy.
4. Miscellaneous
1) SKY requests that customers are responsible for shipping costs when sending their product(s) in for return, repair or exchange.
2) Technical staff of after-sales service centers will examine the product to identify the problem and responsibility. If it is a quality problem of the product itself, SKY will accept all
E-mail: crystal@skydronetech.com
the test cost, material cost, labor cost, and delivery fee when sending the repaired product back to customer.
3) If SKY determines that the product(s) do not fall under the warranty, SKY will advise the customer of the cost of repair and return delivery prior to repairing or sending the product(s).
4) If your issue is not subject to warranty or caused by non-manufacturing issue, then examination cost, material and labor cost will be charged according to the nature of the problem.
5. Note :
1) The ordinary wear and tear of wearing parts are not subject to warranty.
2) Warranty will start from the date product is purchased. Customers must check the products within 7 working days upon receiving. If the model and technical data are different from contract, please contact SKY.
3) The ordinary replace of wearing parts are not subject to warranty, they need to be paid.
E-mail: crystal@skydronetech.com
